Oh no! [

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The unexpected just happend...
[/size]I made a mistake!!![/size]
I answered "D" even after reading the conversation 5 times. But, even though it seems like a tricky question, can't "D" still be right? I mean, they are expecting the letter to arrive, and it's going to arrive soon, doesn't that mean that they're "looking forward" to receiving it?
Someone please explain what "looking forward" means.