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First, for the record, I have never been asked by an organization about specific members. If I were asked, I'd talk to our lawyer for legal advice before I did anything.
Second, not only is it illegal to hack into modern forum software, it's extremely difficult. I really don't think ETS or those it hires would do that. Remember what happened to HP after it admitted that they tapped their employees' phones?
In the case I'm familiar with, the user left some obvious and easy clues in her/his posts. And even if someone doesn't leave clues, it's not that hard to get info on people, especially if they have unusal usernames, or if they use their email addresses as their usernames, which some people unfortunately do.
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