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I had the same problem a few months ago, I called and they gave me a direct web-address where I was finally able to take the exam with the username and passwords that were not working in the main webpage.
The only phone number I have found is the one at the bottom of the privacy statement.
Anyway, I donot recall exactly which one of the 2 it is that works but it's either catglobal.com or pearsonvue.com... I think it's catglobal.com
And if you have a firewall on, disactivate it for the time of the process or you will not be able to enter the login page.
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