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Michael, I don't make statements without substantiating. I was a student at GMAT Zone a few months ago. I was promised unlimited tuition of course, as you always do. Then when I came back for additional help, you guys started complaining "Enough is enough, other students don't like having you around". Claiming you provide unlimited tuition is a comedy. Surely you don't expect to fulfil that promise, do you? It's just not possible.
Coming to the point of trainer not turning up, it has happened to me, and that too on a weekend after I wasted a trip there. Ok, so maybe it's not a frequent occurrence, but it's unheard of in other schools. Once is bad enough, don't you think?
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