Quote:
Originally Posted by gmatwhiz
Michael, I don't make statements without substantiating. I was a student at GMAT Zone a few months ago. I was promised unlimited tuition of course, as you always do. Then when I came back for additional help, you guys started complaining "Enough is enough, other students don't like having you around". Claiming you provide unlimited tuition is a comedy. Surely you don't expect to fulfil that promise, do you? It's just not possible.
Coming to the point of trainer not turning up, it has happened to me, and that too on a weekend after I wasted a trip there. Ok, so maybe it's not a frequent occurrence, but it's unheard of in other schools. Once is bad enough, don't you think?
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Dear GMAT Whiz
Once again, please call us on 6333 4377 to let us know who you are. Our unlimited tuition promise means what it means.
There has been one single occasion in our records where a trainer did not show up, his girlfriend was involved in a car accident that very morning, and he rushed to the hospital to be with her, in his panic not calling us. It was really quite scary for him, it happened early this year. The class was rescheduled for attendees, and apologies tendered.
I note that you have softened your original statement about trainers "regularly" not showing up to a single occasion, which if it were this one, has an explanation.
"Ok, so maybe it's not a frequent occurrence, but it's unheard of in other schools. "
Thanks for conceding that it's not a regular occurrence
. You had me going there... I mean we are in the office 7 days as week... And really I can't comment about other schools. I'm sure accidents and emergencies happen everywhere!
"Once is bad enough, don't you think?"
YES!! you're right!! Like I say call / email us, we're really quite keen to hear from you.
Now, if it the occasion you refer to was the emergency situation I refer to above, please note the reason behind it.
"you guys started complaining "Enough is enough, other students don't like having you around". "
Please call me on 6333 4377. I have no idea what you are referring to, it does sound very serious. Who are you? We need to find out, and deal with this. Clearly you are unhappy and we need to work this out.
"Claiming you provide unlimited tuition is a comedy. Surely you don't expect to fulfil that promise, do you? It's just not possible."
We DO provide unlimited tuition. All clients may continue to attend masterclasses for as long as they like, many re-attend course classes as well. Many have been attending our masterclasses for 3-4 months, one recently returned having spent several months abroad, and rejoined the programme. This is our unlimited tuition promise. Are you referring to this? We don't provide unlimited one-to-one tuition. THAT'S not possible
Please state your name or at least call us, so we can sort this out together. You surely have our email address. Please note : if there has been a mutual misunderstanding on our part, we can sort it out immediately. It is entirely possible that this has been the case. After all, I wouldn't be so keen for you to call me, if this were not so...
Anyway, I'm glad you responded to this series of posts, it shows that one way or another we'll get in touch and get to the bottom of this. I may have made a mistake somewhere, and I wish to rectify whatever it might be.
So, please contact us, really, it's the best way to work out what has happened.
Thank you all for your time in reading these posts