I sent an additional score request couple weeks ago via a regular mail. I just wondered if it arrived. I called ETS couple days ago regarding my GRE score request. I did not expect to talk with a polite/humble representative. I actually prepared to probably deal with a moody one. I can understand. They must have dealed with tons of phone calls a day. What happen was this:
I called the first time talking to a female representative. She talked like she was afraid I would smell her bad breath.. I'm serious! That's alright, as I said I prepared. So I asked about my request form. She asked me few things like last name, test date. She said " We haven't got anything yet"
I asked "If I would make a score request by phone and the request form arrive the ETS later, would I pay for the fees twice?" She said "No" bla bla bla...Then the conversation was over. I was about to make a phone service score report, but I somehow called again talking a male representative. Asking the same questions. He asked me more personal questions than the previous one. Then he said "Yes we have got the form" He even mentioned the schools I put in the form. And he told me that if I called + mail arrive, I had to pay twice and no refund...
Long message.. Just wanna share the experience and warn everyone about this. ETS is somehow monopoly. So they don't care much about this tiny flaw of the systems. So it's us who have to protect our benefits..
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