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The Matrix · 2003 February 13th, 03:02 AM

Hi;
I have Kaplan 2003 edition Gmat book and cd-rom.But I cannot use the cd-rom at all.It either won't install correctly or won't work when I try run it.Does anyone who has the same cd-rom have the same prob.?

**Erin** · 2003 February 13th, 03:40 AM

What kind of problem are you having with it? Are you using a Mac or a PC?

The Matrix · 2003 February 16th, 09:26 PM

Hi Erin;
Sorry for the late reply.I just took the computer to the service to have them see if the prob. was with mt comp.But it's not.Whenever I start the Kaplan Cd-Rom either it won't start or when it starts,it just locks the comp.It just won't let me do anything.
I emailed Kaplan,but they won't do anything.What do you think I should do?

The Matrix · 2003 February 16th, 09:28 PM

Btw;I'm using PC.

**Erin** · 2003 February 16th, 10:25 PM

I think that kind of thing is hard to troubleshoot. There's probably some compatibility problem between the software and your computer. It could be anything--the sound card, video card, or something else. What OS are you running? I've noticed some problems with certain software program with XP.

Have you tried the critical reasoning-ROM on any other computers?

The Matrix · 2003 February 17th, 01:41 AM

I have Barrons Cd-Rom too but that one is fine.Just Kaplan won't work.There isn't any prob. with the comp.Do you think anyone(who has one) could copy their Kaplan Cd-Rom for me and mail it to me?

kalaga · 2003 February 17th, 04:23 AM

Matrix, find the answers to these questions.

(1) what is the Operating system ?
(2) what is the maximum speed of you CDROM drive.? Or When did you buy it (the drive)?
(3) Is the Kaplan CD scratch free ? Even finger-prints free ?
(4) Have you tried the Kaplan CD on other PCs.
(5) Is autostart enabled in the computer ?

Carefully perform these operations, don't change anything now!

1.Right click on "My Computer" & go to "Properties."
2.Choose the "Device Manager" tab.
3.At the top of the list should be a line for "CD-ROM," click on the + symbol & open that option up.
4.Any CD-ROMs drives in your system should appear.Single click on the line to highlight it.
5.Click on "Properties," then the "Settings" tab.
6.Look for the box for "Auto Insert Notification" which could be unchecked or checked.
What is it ? Checked or Unchecked ?

The Matrix · 2003 February 17th, 01:24 PM

My comp. is Pentium III,64 MB,and cd-driver is strong enough.The Cd starts by itsself when I put it in cddriver.Everything looks fine.But I checked the device manager but under the cd-rom section,it only shows my webcam prog.Is it also supposed to show Kaplan cd-rom too?

kalaga · 2003 February 17th, 01:40 PM

Quote:

Originally posted by The Matrix

My comp. is Pentium III,64 MB,and cd-driver is strong enough.The Cd starts by itsself when I put it in cddriver.Everything looks fine.But I checked the device manager but under the cd-rom section,it only shows my webcam prog.Is it also supposed to show Kaplan cd-rom too?

You must first answer the specific questions I asked , in order to enable me to help you.

What is the speed of your drive :52X, 48X, 32X, 24X, 16X
You mentioned that the CD starts by itself, is it the Kaplan CD or some other CD.?
I never heard of a webcam replacing a cdrom entry in the device manager list. Looks like I am learning something new here !:o

IF YOU DON'T KNOW HOW TO PERFORM THE FOLLOWING OPERATIONS, THEN DO NOT PERFORM !

Disconnect you webcam and then try...

If you know how to install and uninstall the webcam, then allow me suggest that, you must uninstall the webcam, and then check whether cdrom entry is found in the device manager list. if no, then , reinstall the cdrom drive , by selecting the "Install new hardware" option in the control panel.

Report to your hadrware vendor that you are seeing the webcam entry instead of the cdrom entry.

I doubt whether all this procedures will help !...but there is no harm in trying....I also doubt your CD is spoiled.

**Erin** · 2003 February 17th, 07:38 PM

Yes, if your CD-ROM is new from the book, and there are no scratches on it, it should be okay.

2003 February 13th, 03:40 AM	#2 (permalink)
Erin Did it. Forum Admin Join Date: Dec 2000 Location: USA Posts: 8,716	What kind of problem are you having with it? Are you using a Mac or a PC? _ _ _ _ SIG _ _ _ _ ☼ It's BACK! Sentence Correction ☼ 98 fans on Facebook. 902 to go!

2003 February 16th, 10:25 PM	#5 (permalink)
Erin Did it. Forum Admin Join Date: Dec 2000 Location: USA Posts: 8,716	I think that kind of thing is hard to troubleshoot. There's probably some compatibility problem between the software and your computer. It could be anything--the sound card, video card, or something else. What OS are you running? I've noticed some problems with certain software program with XP. Have you tried the critical reasoning-ROM on any other computers? _ _ _ _ SIG _ _ _ _ ☼ It's BACK! Sentence Correction ☼ 98 fans on Facebook. 902 to go!

2003 February 17th, 07:38 PM	#10 (permalink)
Erin Did it. Forum Admin Join Date: Dec 2000 Location: USA Posts: 8,716	Yes, if your CD-ROM is new from the book, and there are no scratches on it, it should be okay. _ _ _ _ SIG _ _ _ _ ☼ It's BACK! Sentence Correction ☼ 98 fans on Facebook. 902 to go!

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2003 February 13th, 03:02 AM	#1 (permalink)
The Matrix Eager! Join Date: Feb 2003 Posts: 48	Hi; I have Kaplan 2003 edition Gmat book and cd-rom.But I cannot use the cd-rom at all.It either won't install correctly or won't work when I try run it.Does anyone who has the same cd-rom have the same prob.?

2003 February 16th, 09:26 PM	#3 (permalink)
The Matrix Eager! Join Date: Feb 2003 Posts: 48	Hi Erin; Sorry for the late reply.I just took the computer to the service to have them see if the prob. was with mt comp.But it's not.Whenever I start the Kaplan Cd-Rom either it won't start or when it starts,it just locks the comp.It just won't let me do anything. I emailed Kaplan,but they won't do anything.What do you think I should do?

2003 February 16th, 09:28 PM	#4 (permalink)
The Matrix Eager! Join Date: Feb 2003 Posts: 48	Btw;I'm using PC.

2003 February 17th, 01:41 AM	#6 (permalink)
The Matrix Eager! Join Date: Feb 2003 Posts: 48	I have Barrons Cd-Rom too but that one is fine.Just Kaplan won't work.There isn't any prob. with the comp.Do you think anyone(who has one) could copy their Kaplan Cd-Rom for me and mail it to me?

2003 February 17th, 04:23 AM	#7 (permalink)
kalaga Within my grasp! Join Date: Jan 2003 Posts: 143	Matrix, find the answers to these questions. (1) what is the Operating system ? (2) what is the maximum speed of you CDROM drive.? Or When did you buy it (the drive)? (3) Is the Kaplan CD scratch free ? Even finger-prints free ? (4) Have you tried the Kaplan CD on other PCs. (5) Is autostart enabled in the computer ? Carefully perform these operations, don't change anything now! 1.Right click on "My Computer" & go to "Properties." 2.Choose the "Device Manager" tab. 3.At the top of the list should be a line for "CD-ROM," click on the + symbol & open that option up. 4.Any CD-ROMs drives in your system should appear.Single click on the line to highlight it. 5.Click on "Properties," then the "Settings" tab. 6.Look for the box for "Auto Insert Notification" which could be unchecked or checked. What is it ? Checked or Unchecked ?

2003 February 17th, 01:24 PM	#8 (permalink)
The Matrix Eager! Join Date: Feb 2003 Posts: 48	My comp. is Pentium III,64 MB,and cd-driver is strong enough.The Cd starts by itsself when I put it in cddriver.Everything looks fine.But I checked the device manager but under the cd-rom section,it only shows my webcam prog.Is it also supposed to show Kaplan cd-rom too?

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