Complaint Against Education Testing Services (ETS)

[IHM]

Dear Friends,

I appeared in GRE General exams on May 2, 2012, along with my friend. ETS promises that scores will be reached the designated institutions within four weeks. But, no official score card has been sent to any designated institution nor to me at my home address. Today, I received a call from a designated institution, saying they have not yet received my official score card even after 11 weeks.

I wrote to ETS; they first told me they have sent me score on May 12, 2012. Then in very next email, they claimed to have sent my score on May 16, 2012. There is much contractions in their emails.

I have decided that I should file a serious complaint against the pathetic services of ETS. Where should I file my complaint? Any idea?

[pemdas]

first of all, ask yourself one question before submitting complaint. One must be kept accountable for his/her own actions in proceeding with the formal procedures.

Did you confirm that ETS send your report via e-mail or as paper-print? In any case, your GRE score reporting either print or e-mail will be effected after your online scores become available. Check MyGRE account with your own login and p/w and see if your score has been reported by ETS.

Next, you could very simply select the wrong or inappropriate GRE institution code when asking ETS to send your scores. As such you could intend your scores to be reported to say Arizona Uni but the wrong department or inappropriate school. Under such circumstances your required institution may not be a final and designated recipient of your GRE score. I underscored 'designated' because ETS is not obliged to report your scores throughout all academia around the globe. This is business and such service costs some fee, namely reporting fee. Secondly your GRE score is endorsed for sending by yourself only. Now that the new Score select option became available one may be reluctant to report some score in the past and instead aspire reporting certain test result.

Research what are all whereabouts then submit a complaint!

[IHM]

first of all, ask yourself one question before submitting complaint. One must be kept accountable for his/her own actions in proceeding with the formal procedures.

Did you confirm that ETS send your report via e-mail or as paper-print? In any case, your GRE score reporting either print or e-mail will be effected after your online scores become available. Check MyGRE account with your own login and p/w and see if your score has been reported by ETS.

Next, you could very simply select the wrong or inappropriate GRE institution code when asking ETS to send your scores. As such you could intend your scores to be reported to say Arizona Uni but the wrong department or inappropriate school. Under such circumstances your required institution may not be a final and designated recipient of your GRE score. I underscored 'designated' because ETS is not obliged to report your scores throughout all academia around the globe. This is business and such service costs some fee, namely reporting fee. Secondly your GRE score is endorsed for sending by yourself only. Now that the new Score select option became available one may be reluctant to report some score in the past and instead aspire reporting certain test result.

Research what are all whereabouts then submit a complaint!

Many thanks for your suggestions.