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ALRN1980 · 04-07-2008, 04:22 PM

I took the test on March 19th of this year. While away on vacation last week, I receive a message from ETS stating that there were technical difficulties and my test was cancelled in full.

I just got back from vacation so I called them back today. They said there is 0% chance of them finding my scores because it was a computer crash that happened during the test. They said they had tried to get the information about 5 times over the past 2 weeks to no avail.

The graduate school I am going to has already conditionally accepted me pending GRE scores - which are more of a formality at this school.

I have studied on and off for this test since I was conditionally accepted in October of 2007. I also took off at least a day from work for the actual test, and countless other days off to study (I work as an indep. contractor). They said they can offer a voucher for the exam retake as well as transportation costs to and from the testing center and a refund on the test. I still think this is unacceptable and a disgrace of a company to "lose" my test scores and cancel the test without my permission. The stress and time put into the test are far more valuable than a voucher and a refund. I DON'T WANT TO TAKE THIS TEST AGAIN AS I HAD A GOOD SCORE AND WANT IT KEPT THAT WAY! It is a waste of time for me to take this test AGAIN, and on their terms.

I guess I am even wondering whether or not this is a case for a lawyer to be involved? I called my school and have not yet received a response. I am hoping they will just say for me to not take the test and everything is over. However, I think that is a low probability and its more likely I will have to suck it up and take this test again. I am already starting graduate school later this month (at least some of the pre-requisties I need), so the test would need to be taken prior to this happenning. Also, I planned on working a ton (I'm a nurse who contracts to hopitals, so I scheduled myself for 48-0 hours a week so I wouldn't have to work as much during my summer classes). So how am I supposed to study for this and get it out of the way before classes begin? Had I known this was a problem, I would have taken stuff to study with me on the beach so I could take it this week again. Not only is this making it suck to come back to reality after vacation, it also ruined vacation, as I specifically scheduled the original test so I could relax this month.

Anyone think this is even worthy of a lawsuit?

dimpylz · 04-12-2008, 06:01 PM

I suppose you could sue if you wanted to, but if it were me (although I would be upset, too), I would probably ask ETS to write a certified letter to my school stating what had happened. If you got a good score the first time, you will probably score similarly the second time (unless you study or practice a lot in the meantime), so I would just get the letter, suck it up, and re-take the test. At least they are offering travel expenses and a test refund, right?

ALRN1980 · 05-02-2008, 09:35 PM

Just retook my test today, got the exact same score.

I won't believe anything, though, until I get my scores in the mail.

Kary Mullis · 05-03-2008, 02:30 PM

Terribly unfortunate. I suggest you should not waste your precious time taking a legal recourse. It will not help to end things soon. Moreover, I am sure ETS must be having clauses to protect their so called tests. So move on.. and choose to retake..or get admitted without a retest if you are lucky enough!

cheesenchocolate · 05-03-2008, 04:20 PM

Dude, Sue them of a million $

ObfuscateOften · 05-08-2008, 10:12 PM

Good that you at least didn't go down in score. I can't imagine what a pain in the a** that was for you, though.

kizitokishaboy · 05-22-2008, 11:43 AM

I think a lawsuit is an option.

kizitokishaboy · 05-22-2008, 11:47 AM

I plan to take the GRE this August, but I am not sure whether the effort I inted to put will be worth it in terms of being admitted by a top university. Please can anyone let me know how much GRE scores weigh in term of admission?

04-07-2008, 04:22 PM	#1 (permalink)
ALRN1980 Trying to make mom and pop proud Join Date: Apr 2008 Posts: 1	GRE lost my scores! I took the test on March 19th of this year. While away on vacation last week, I receive a message from ETS stating that there were technical difficulties and my test was cancelled in full. I just got back from vacation so I called them back today. They said there is 0% chance of them finding my scores because it was a computer crash that happened during the test. They said they had tried to get the information about 5 times over the past 2 weeks to no avail. The graduate school I am going to has already conditionally accepted me pending GRE scores - which are more of a formality at this school. I have studied on and off for this test since I was conditionally accepted in October of 2007. I also took off at least a day from work for the actual test, and countless other days off to study (I work as an indep. contractor). They said they can offer a voucher for the exam retake as well as transportation costs to and from the testing center and a refund on the test. I still think this is unacceptable and a disgrace of a company to "lose" my test scores and cancel the test without my permission. The stress and time put into the test are far more valuable than a voucher and a refund. I DON'T WANT TO TAKE THIS TEST AGAIN AS I HAD A GOOD SCORE AND WANT IT KEPT THAT WAY! It is a waste of time for me to take this test AGAIN, and on their terms. I guess I am even wondering whether or not this is a case for a lawyer to be involved? I called my school and have not yet received a response. I am hoping they will just say for me to not take the test and everything is over. However, I think that is a low probability and its more likely I will have to suck it up and take this test again. I am already starting graduate school later this month (at least some of the pre-requisties I need), so the test would need to be taken prior to this happenning. Also, I planned on working a ton (I'm a nurse who contracts to hopitals, so I scheduled myself for 48-0 hours a week so I wouldn't have to work as much during my summer classes). So how am I supposed to study for this and get it out of the way before classes begin? Had I known this was a problem, I would have taken stuff to study with me on the beach so I could take it this week again. Not only is this making it suck to come back to reality after vacation, it also ruined vacation, as I specifically scheduled the original test so I could relax this month. Anyone think this is even worthy of a lawsuit?

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04-12-2008, 06:01 PM	#2 (permalink)
dimpylz Trying to make mom and pop proud Join Date: Mar 2008 Posts: 18	I suppose you could sue if you wanted to, but if it were me (although I would be upset, too), I would probably ask ETS to write a certified letter to my school stating what had happened. If you got a good score the first time, you will probably score similarly the second time (unless you study or practice a lot in the meantime), so I would just get the letter, suck it up, and re-take the test. At least they are offering travel expenses and a test refund, right?

05-02-2008, 09:35 PM	#3 (permalink)
ALRN1980 Trying to make mom and pop proud Join Date: Apr 2008 Posts: 1	Just retook my test today, got the exact same score. I won't believe anything, though, until I get my scores in the mail.

05-03-2008, 02:30 PM	#4 (permalink)
Kary Mullis Trying to make mom and pop proud Join Date: Apr 2008 Location: India Posts: 4	Terribly unfortunate. I suggest you should not waste your precious time taking a legal recourse. It will not help to end things soon. Moreover, I am sure ETS must be having clauses to protect their so called tests. So move on.. and choose to retake..or get admitted without a retest if you are lucky enough!

05-03-2008, 04:20 PM	#5 (permalink)
cheesenchocolate Trying to make mom and pop proud Join Date: Apr 2008 Posts: 12	Dude, Sue them of a million $

05-08-2008, 10:12 PM	#6 (permalink)
ObfuscateOften Within my grasp! Join Date: Apr 2008 Posts: 127	Good that you at least didn't go down in score. I can't imagine what a pain in the a** that was for you, though.

05-22-2008, 11:43 AM	#7 (permalink)
kizitokishaboy Trying to make mom and pop proud Join Date: Apr 2008 Posts: 25	I think a lawsuit is an option.

05-22-2008, 11:47 AM	#8 (permalink)
kizitokishaboy Trying to make mom and pop proud Join Date: Apr 2008 Posts: 25	I plan to take the GRE this August, but I am not sure whether the effort I inted to put will be worth it in terms of being admitted by a top university. Please can anyone let me know how much GRE scores weigh in term of admission?

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