How to complain and win -TOEFL iBT

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How to complain

Initial Steps


1. Stay calm:

2. Remain polite:

3. Get names:

4. Keep detailed notes:

5. Know what you want:

6. Be flexible (when appropriate):

How to Complain

1. Act quickly:

2. Contact the company (ETS and NABP):

3. Ask for a manager:

4. Write a letter:

5. Take It to the Next Level

6. Contact relevant organizations: Contact any relevant organization that might have influence:

Better Business Bureau BBB
Federal Trade Commission FTC Bureau of Consumer Protection - Consumer Information
State consumer office Consumer Action Handbook - State Resources

7. Contact online Web sites:

Complaints.com Complaints.com - Consumers in Control
Consumer Affairs.com ConsumerAffairs.Com: Knowledge is Power! Consumer news, reviews, complaints, resources, safety recalls
Ripoff Report Ripoff Report: By Consumers, For Consumers

8. Contact your local media: Many local TV stations and newspapers now have consumer reporters who are always looking for a good story in which someone has been wronged. They can use their media clout to help resolve the issue.

9. Small-claims court:

If all else fails, consider going to small-claims court to resolve the issue. You will need to do a bit of research to make sure that you can actually make a claim there, but if you can, it is relatively inexpensive (usually under $100) to file a claim, and you will get your day to convince a judge that you deserve what you have been demanding.

How-to-File-a-Complaint-and-Win: Personal Finance News from Yahoo! Finance