monaellakany Posted February 4, 2008 Share Posted February 4, 2008 Hello, I tried to access to my profile at ETS website but it was said that my password was expired. I tried to make another password but I could not. Since I am not in the unites states I sent email to them becuase I can not register. My last registration was in dec 8th and I do ot know why this is happening? Anybody have any idea about that? Thanks Quote Link to comment Share on other sites More sharing options...
future_student Posted February 4, 2008 Share Posted February 4, 2008 Just try to change your password. I registered earlier than you, on the 20th of October, however, I don't have any problems with password. Quote Link to comment Share on other sites More sharing options...
knok Posted February 4, 2008 Share Posted February 4, 2008 You must call ETS. I had problems every time I needed my password to be changed. The customer service representative will give you a different password and log in back to change your password. Password must follow the rule of ETS. Quote Link to comment Share on other sites More sharing options...
monaellakany Posted February 4, 2008 Author Share Posted February 4, 2008 Thanks a lot. I already tried to change the password according to ETS rules but the page come back again as if I did not fill the required spaces. I do not know why:( Quote Link to comment Share on other sites More sharing options...
knok Posted February 5, 2008 Share Posted February 5, 2008 You must call ETS. I had the same problem before. You will be assigned a new password. I remember that I was talking on the phone with customer service representative while I was changing the password.  The system is not user-friendly. Don't let ETS ruin your days. Good luck. Quote Link to comment Share on other sites More sharing options...
monaellakany Posted February 5, 2008 Author Share Posted February 5, 2008 Hi knock, I just received email from them, you are right I have to call them.I will make my husband do this job on behalf of me. I hope he could do it.:D Thanks a lot. Mona Quote Link to comment Share on other sites More sharing options...
knok Posted February 6, 2008 Share Posted February 6, 2008 Usually, ETS won't talk to anyone who is not a test taker on that account. It is about privacy issue. Quote Link to comment Share on other sites More sharing options...
mcs Posted February 6, 2008 Share Posted February 6, 2008 hi mona, I understand that u have to make an international call.they won't give any information to your husband.I would suggest you to download skype.probabely you will be able to make a free call to their toll free number.Let me give you this number.......1-877-863-3546Â Quote Link to comment Share on other sites More sharing options...
monaellakany Posted February 6, 2008 Author Share Posted February 6, 2008 Thanks a lot mcs, I have already skype account I will try it now and keep you informed. Thanks a lot:tup: Quote Link to comment Share on other sites More sharing options...
monaellakany Posted February 6, 2008 Author Share Posted February 6, 2008 Hi again, I tried calling them but unfortunatly the lady was unable to hear me. may be I will try later. Thanks again. Quote Link to comment Share on other sites More sharing options...
monaellakany Posted February 8, 2008 Author Share Posted February 8, 2008 Hi mcs, thanks a lot. I called ETS and I got my promlem fixed. I used skype as you adviced me.:tup: Quote Link to comment Share on other sites More sharing options...
jeffbuckley Posted August 17, 2010 Share Posted August 17, 2010 For those who might have the similar problem, I fixed it without calling. I clicked on the forgot password button and luckily created a new one. Good luck with the test. Quote Link to comment Share on other sites More sharing options...
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