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Thread: How to Complain about TOEFL testing center?

  1. #1
    Within my grasp! shubha_03's Avatar
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    How to Complain about TOEFL testing center?

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    Guys i need to complain ETS abt bad testing conditions. I'd a horrible time while i appeared for my Toefl. I looked up the web & couldn't find anything. If anyone is aware can you help me.
    ASU bound

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    Eager! jose's Avatar
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    Quote Originally Posted by shubha_03
    Guys i need to complain ETS abt bad testing conditions. I'd a horrible time while i appeared for my Toefl. I looked up the web & couldn't find anything. If anyone is aware can you help me.
    I took this information from TOEFL bulletin:

    TEST CENTER COMPLAINTS
    For Computer-Based Tests
    Educational Testing Service
    Computer-Based Testing Network Group
    Mail Stop 16-Z
    Rosedale Road
    Princeton, NJ 08541, USA
    Attention:
    TOEFL Complaints

    For Paper-Based Tests
    Educational Testing Service
    TOEFL Test Administration Services
    PO Box 6163
    Princeton, NJ 08541-6163, USA
    Attention:
    TOEFL Complaints

    Fax
    1-609-771-7710

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    King of the Jungle simba's Avatar
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    @shubha: what was ur center and how bad the conditions were??
    Click on "ADD Reputation Button". I am hungry for reps!

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    Within my grasp! shubha_03's Avatar
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    I took up my test at phoenix..Bethany Suite. It was horrible that the people at the centre were not aware of the rules for identification. i'm on dependent visa here & passport is the only form of identification i have here. Initially they refused to allow me to take the test for not producing another form of id. I was shocked & spoke to the administrator to check the website as i had read it clearly that if you are testing outside the country of your citizenship you have to just produce your passport. Finally he spoke to someone else & then allowed me to take the test. I gathered my composure & went in for the test. I was in poor health that day & they had a single restroom common to both men & women without a lock. We'd to wait for long standing in queue spending most of the break there. I couldn't believe i was testing US. I have tested with ets in India before & the conditions are far better & test administrators are better educated abt the testing rules & regulations. Therefore i want to lodge a complaint with ets for the harrowing experience i had.
    ASU bound

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    TestMagic Guru Moderator knok's Avatar
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    If you have problems with test centers or test procedure and send complaint to ETS and never hear back from ETS, do not hesitate to send your complaint to NY attorney general and attorney general of the state you take the TSE or TOEFL iBT.

    Office of the Attorney General
    P.O. Box 080
    Trenton, NJ 08625-0080


    We need to complain to the right office so that we can get better services in the future.

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    TestMagic Guru Moderator knok's Avatar
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    Sorry, actaully I will say NJ Attorney General, not NY Attorney General .

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    Blank....... coolpaggy's Avatar
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    Uffff. I have experinced that working staff in US is not as adept as it is back home,India.

    This is off the track but I had a horrible experience with a US "banker" who was referring to my US$ 11,000 Demand Draft (Banker Cheque) as just "cheque". I had to convince him that It was a DD and that meant it was as good as cash. But he refused. Had his "expert opinion" been true, I would have had to beg in US to buy my ticket home !

    But I made him call all the banks in question and then he verified that my "cheque' was "good" !!

    wrt to your ETS complaining stuff I would request you that just forget about it and concentrate on your studies.
    http://www.bookin.biz/images/TV_BlankStatic.jpg

    IMAGE REMOVED; IT'S TOO LARGE

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    TestMagic Guru Moderator knok's Avatar
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    You may have to study forever if you go to take the test at a bad test center which never been improved.

    Slaves will not be slaves forever. You have a right to receive a good service that you pay for. We are doing business with ETS, not being employees for ETS.

    This is America.

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    Blank....... coolpaggy's Avatar
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    Quote Originally Posted by knok
    This is America.
    thats why

  10. #10
    Within my grasp! shubha_03's Avatar
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    I fully agree with Knok, ETS is not doing a favour on us. I did file an online complaint that the testing conditions were bad. I'm waiting for my toefl scores & i don't want to test with ets for the rest of my life(hopefully)
    ASU bound

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