Need help : Issue task review

[Shreya Jhavery]

Company management should conduct routine monitoring of all employee e-mail correspondence. Such monitoring will reduce the waste of resources such as time and system capacity, as well as protect the company from lawsuits.

Write a response in which you discuss your views on the policy and explain your reasoning for the position you take. In developing and supporting your position, you should consider the possible consequences of implementing the policy and explain how these consequences shape your position.

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My essay:

 

The world is moving towards digitization and AI. Petabytes of data is getting generated on a daily basis which gives and insight into the people's and a nation's life in general. With the growing data in the world it becomes all the more necessary for every company to keep a health check on its data in all form. Hence I support the argument that company management should conduct routine monitoring of all employee email correspondence.

 

 

As per the guidelines created for all public companies listed on share market are required to keep data privacy. Failure to adhere to these directly results in cancellation of trade license and a irrevocable damage to a company's reputation. A policy of regular audit if being implemented will help a company assess that any insider trading information is being disclosed and assess whether the employees are adhering to non-disclosure policy or not. There have been incidences in past when insider information has been circulated in market and big companies have faced massive losses due to such malpractice. A regular audit of the emails correspondence of email will help company gauge their compliance.

 

 

Another aspect related to such monitoring is related to how well a a company is doing post sales during warranty period. Usually every company has a helpline email but people often complain that once they purchase something or place an order there is no forum for them which actively addresses their grievances . This situation is applicable right from online apps catering to every facet of a routine life. For example we order food on an app and we are not satisfied with the quality of food delivered then we use customer helpline number or customer care email address to show our grievances. A regular audit

of emails can help a company understand if such grievances are being addressed rightly and whether the employees need more training to address any customer's grievances properly.

 

 

Another aspect of implementation of this policy is it will help create any company create employee productivity index.Such audits are necessary to understand where the employees are spending the time allocated to them in the office hours. Any employee engaging in using company email address for personal communication can be penalized and someone who is using the office emails diligently and keeping customer satisfaction on highest priority can be rewarded accordingly. These kind of audits will also help a company ensure that employees are not engaging in any malpractice related to IP theft. For any company it is absolutely necessary that its intellectual property is protected. These timely audits will help a company keep a check on this.

 

 

While it is necessary that such audits should be implemented but it is also important that employees should feel that they are being trusted in what they are doing. These audits are important from the point of view of greater good of keeping a company's health in check.

I would like to conclude that company management should conduct routine monitoring of all employee email correspondence.