hi, I also had problems on 13 jan tse. I drove from pennsylvnia to canada for tse. During my exam, eventhough I had set my volume, it went down. After that I could not increase the volume. Because of 20 people in the same room, i could not hear my questions properly. At the end, my computer got frozen and i could not complete my tse. The supervisor told me that i could not take tse again, they will report my problems to ets.
For all these problems, i have already sent a letter. Then i called to ets to make sure that they got my letter, someboday said they got my letter, but they will call you in a week about what should i do. But i did not get any call,so i called them again. At this time ,somebody said "because you took tse in canada", it will take more time to investigate every thing. It is allmost more than 2 week, I am still waiting for a call. I don't know what should i do now.