I called customer service twice after 2 weeks of waiting without receiving the order receipt. In the first call, she told me that they have received my fax order, and it was still under process and that I need to wait 3 weeks before the results come out. Still not feeling confident on what I was told, I called a second time. This time he checked my order receipt, and it turns out that there was a problem with the credit card information. He also told me that I should have received the order receipt 7-10 WORKING DAYS after i faxed the form. After sorting the credit card problems, I received my order receipt 5 hours later. I'm so glad that I called a second time around.
Now, I'm waiting for the rescore. Hopefully, it goes up by at least 2 points in the speaking section. My current score is 24, and I need 26 for it.
Supposedly time frame for rescoring process: 7-10 working days + 3 weeks which would total to 1 month.